Progeny Apps / Customers, loyalty & subscriptions / Reprise
For shopify subscription merchants
Retries failed subscription payments by the reason they failed, and wins back lapsed subscribers.
Reprise reads why a subscription charge failed before deciding what to do. Insufficient funds is retried around paydays; an expired card gets Shopify's own card-update email the same day; a stolen or lost card is never retried. Retries are capped, spaced out and never sent in quiet hours. When retries run out, long-standing subscribers are paused and newer ones cancelled. A ledger shows what was really recovered, leaving out those who paid on their own. Plus churn risk and win-back.
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
The problem
Failed subscription payments, retried the right way and recovered honestly — and a win-back lane for the subscribers who still lapse. An add-on that sits beside whatever subscription app the Shopify store already uses.
It answers what a subscription merchant actually asks:
- Why did this charge fail, and is it worth trying again at all?
- When should we try again — and when should we never?
- What do we tell the subscriber, and when (without texting them at 2am)?
- The retries ran out — pause them or cancel them?
- How much did recovery really bring back, by reason and by cohort — and how much would have paid anyway?
What it does
Inside Reprise
payments failing now, at-risk revenue a month, recovered this month, the two recovery rates, retries in the next 7 days, and every problem in words with a link.
the list; and each subscriber in detail: their failed charges, how each decline code was read, the retry plan against what the subscription app actually has queued, the email/SMS sequence with every word drafted, pause-or-cancel when the retries run out, and the exact Shopify mutations.
every open failure in one table, planned against queued, and the decline-code table the plans are built from.
the ledger: recovered, lost, open; by decline reason, by cohort (month they subscribed), by month; and every failed charge.
live subscribers scored for cancelling on purpose, with the one thing worth trying.
every lapsed subscriber: ready, not yet, never, or offers used up, and what to offer.
retry cap, window, paydays, retry and message hour, quiet hours, texts on/off, pause-or-cancel tenure, win-back delay, cooldown and limit, the "as of" day, look, backup / restore / sample / erase. Records live in this browser under the localStorage key reprise.v1. Save a backup file from Settings now and then. A record that cannot be read is set aside under its own key, never written over.
Pricing
One flat price
No tiers to decode and no share of your sales.
$29 a month
- Retry plans chosen by the reason a charge failed
- Never retries a card reported stolen or lost
- Card-update emails and drafted messages, never in quiet hours
- Honest recovery ledger by reason, by month and by sign-up month
- Churn risk scores and a win-back lane with sensible limits
Billed through Shopify's own app billing. Cancel by uninstalling. Privacy for this app
Questions
The ones merchants actually ask
Which Shopify plans does it work on?
Works on every Shopify plan.
How am I billed?
$29 a month through Shopify's own app billing, on your normal Shopify bill. No card is taken here and there is no share of your sales.
What happens to my data if I uninstall?
Shopify tells the app the moment you uninstall, and the app erases what it kept for your store. Customer data requests from Shopify are answered the same way. The full detail is on the app's own privacy page.
Is it on the Shopify App Store?
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
Who do I talk to?
A person, at support@progenyapps.com or (541) 208-6685. FHL Stephens LLC, Roseburg, Oregon.
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Reprise, $29 a month
Retries failed subscription payments by the reason they failed, and wins back lapsed subscribers.