Progeny Apps / Customers, loyalty & subscriptions / Bellhop
For shopify merchants
A shared inbox for email and chat, with each customer's orders beside every message.
Bellhop threads email and chat into conversations, with the customer's orders, status and carrier beside each one. An order number written in a message is looked up and flagged if it belongs to someone else. Auto-replies, bounces and no-reply senders go to an Automated folder, never into the inbox. A reply clock runs in business hours only. Messages are tagged from their words, saved replies fill in the order details, and repeats about one order can be merged. Flat price, no ticket count.
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
The problem
Bellhop threads email and chat into conversations, with the customer's orders, status and carrier beside each one.
Shops that have outgrown answering from a personal inbox. The incumbent (Gorgias, 4.3 stars, 706 reviews) is $10 a month for 50 tickets then $0.40 each, $60 for 300 then $40 per 100; reviewers say even spam voicemails are billed as tickets.
What it does
Inside Bellhop
auto-replies (Auto-Submitted, "Out of office", "Automatic reply"), bounces (mailer-daemon, postmaster) and no-reply senders go to Automated with the reason, never into the inbox or the clock.
an answer to one of ours joins that conversation; else the same sender and subject (Re:/Fwd: ignored) within 14 days; a chat joins its session. A new message reopens a closed conversation.
the customer's orders by email address, with status and carrier; any order number written in a message ("#1043", "order 1043") is looked up and flagged if it belongs to someone else.
runs in business hours: 4:55 pm Friday with a 4-hour target is due 12:55 pm Monday. It restarts at the first customer message after each reply; "waiting on them" does not count.
(where is my order, returns, damaged, wholesale) from the words; saved replies filled from the order picked ({first_name} {order} {status} {carrier} {tracking}), with any blank left visible and refused on send; the same customer writing twice about the same order inside a day is offered for merging.
Pricing
One flat price
No tiers to decode and no share of your sales.
$15 every 30 days, no ticket count
- Email and chat threaded into one conversation per customer
- Customer orders, status and tracking beside every message
- Auto-replies and bounces kept out of the inbox
- Reply clock that counts business hours only
- Saved replies filled in from the order
Billed through Shopify's own app billing. Cancel by uninstalling. Privacy for this app
Questions
The ones merchants actually ask
Which Shopify plans does it work on?
Works on every Shopify plan.
How am I billed?
$15 every 30 days, no ticket count through Shopify's own app billing, on your normal Shopify bill. No card is taken here and there is no share of your sales.
What happens to my data if I uninstall?
Shopify tells the app the moment you uninstall, and the app erases what it kept for your store. Customer data requests from Shopify are answered the same way. The full detail is on the app's own privacy page.
Is it on the Shopify App Store?
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
Who do I talk to?
A person, at support@progenyapps.com or (541) 208-6685. FHL Stephens LLC, Roseburg, Oregon.
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Bellhop, $15 a month
A shared inbox for email and chat, with each customer's orders beside every message.