Progeny Apps / Shipping & delivery / Parcelward
For shopify merchants
Shipping protection your shop runs itself, with the fee kept by you.
Offer a protection fee at the cart with a plain No thanks button the same size. It is not insurance: the cart says your shop replaces or refunds. Fees are set by cart value bands you can edit. Customers file claims on a claims page, and each claim is checked against its order: protection taken, filed in time, marked delivered, items on the order, photo attached, repeat claims. You choose Reship, Refund or Deny, with a reason for any denial. A monthly fund report shows whether fees cover claims.
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
The problem
Offer a protection fee at the cart with a plain No thanks button the same size.
Small shops shipping breakable or giftable things (candles, ceramics, food) that want the protection fee themselves instead of an insurer's. The incumbent (Navidium, 4.7 stars, 397 reviews) also lets the shop keep the fee but costs $29.99 a month under 501 orders, $49.99 under 1,001, $99.99 unlimited, and its reviewers say customers could not work out how to opt out.
What it does
Inside Parcelward
The cart says the shop itself replaces or refunds. The fee and "No thanks" are buttons of the same size. A cart with nothing to ship is offered nothing, and a gift card in the cart does not raise the fee.
is set by cart value bands ($1.95 to $50, $2.95 to $100, $4.45 to $200), then 2.5% above that. All editable.
protected or not; filed inside the window (30 days from delivery, or from shipping for a lost parcel); "lost" while the carrier says delivered; too early to call lost (7 days); "stolen" on a parcel never delivered; items not on the order, more than were ordered, or already settled; damage with no photo; a customer with several claims this year. Each finding says why, with a suggestion (looks right, have a look, does not stand up), and the shop presses Reship, Refund or Deny. A denial needs a reason, because the customer is told.
, month by month: shipped orders, how many took protection, fees in, claims paid, what was kept. If claims outrun fees it says the fee is too low.
Pricing
One flat price
No tiers to decode and no share of your sales.
$14.99 every 30 days, no order tiers
- Protection fee at the cart with an equal-size No thanks
- Fee bands by cart value, all editable
- A claims page for customers
- Each claim checked against its order before you decide
- Monthly fund report: fees in, claims paid, what was kept
Billed through Shopify's own app billing. Cancel by uninstalling. Privacy for this app
Questions
The ones merchants actually ask
Which Shopify plans does it work on?
Works on every Shopify plan.
How am I billed?
$14.99 every 30 days, no order tiers through Shopify's own app billing, on your normal Shopify bill. No card is taken here and there is no share of your sales.
What happens to my data if I uninstall?
Shopify tells the app the moment you uninstall, and the app erases what it kept for your store. Customer data requests from Shopify are answered the same way. The full detail is on the app's own privacy page.
Is it on the Shopify App Store?
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
Who do I talk to?
A person, at support@progenyapps.com or (541) 208-6685. FHL Stephens LLC, Roseburg, Oregon.
Also in Shipping & delivery
Consign
Checks what each order cost to ship against what the customer paid, and suggests break-even rates.
Dockline
Freight quotes from every carrier you use, worked out at checkout from your own rates.
Errand
Pickup and local delivery slots in the cart, on your shop's own clock.
Parcelward, $14.99 a month
Shipping protection your shop runs itself, with the fee kept by you.